Refund policy

 Change of mind returns:

- We offer exchange (subject to stock availability) or refunds of products for change of mind.

- You purchased the products within 14 days prior to the request for an exchange or refund.

- The products are in their original condition and have not been used, worn, damaged, tampered with, washed or altered.

- The products are in their original undamaged packaging with all product tags still intact;

- The products are not sale items, custom-made, special buy products or gift vouchers. 

 

Change of mind within 30 days:

If change of mind occurs after 14 days but within 30 day of purchase we will offer you a store credit. 

We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself. 

Sale Items:

There are no returns on sale items unless they are found to be faulty. All sale items for clearance and discounted stock are final; therefore, no exchanges can be processed. Please choose carefully. 

Returns:

To initiate a return, please contact our customer service team at hello@kalycothelabel.com.au to request a return authorization. 

Refunds:

- Once your return is received and inspected, we will issue a refund to original form of payment.

- Please allow 5-7 business days for the refund to be processed after the return is received. 

Exchanges:

-If you would like to exchange an item for a different size or colour, please indicate the desired exchange on the return authorization request. 

- Once your return is received, we will process the exchange and ship the new item to you. 

Faulty or Damaged Items:

- If you receive a damaged or faulty item, please contact us immediately for assistance.